FAQ’s

We want to ensure that our customers have a clear understanding of our products, what they can do and the best practice for their installation and use. For your convenience we have compiled the answers to the more common queries we receive on a regular basis. You can also visit our Download Centre for additional information.

Sun Ray Radiators

ATC Blade Hand Dryer

Heat Recovery Ventilation

Electric Under Floor Heating

ATC Goods for Return Procedure


If you require further information or have an additional query please do not hesitate to contact our office on:

Sales Enquires Tel Ireland: 353 (1) 467 8301 Tel UK: 0203 564 9164
  Email: sales@atc.ie  
Technical Enquires Tel Ireland: 353 (1) 467 8302 Tel UK: 0203 564 9164
  Email: technical@atc.ie  

Other General Questions

Opening & Closing Times

Sales & Technical Business Hours:
Monday – Thursday 8.30am – 5.30pm
Friday 8.30am – 4.30pm
Closed for lunch daily 1.15pm – 1.45pm
Trade Counter Business Hours:
Monday – Thursday 8.30am – 5.00pm
Friday 8.30am – 4.00pm
Closed for lunch daily 1.15pm – 1.45pm

ATC Supply goods through wholesale accounts only, there is a counter for collection of pre-ordered goods however there is no facility for sale direct to the public from the collections counter.

Delivery & Carriage Charges

Delivery

Orders placed by 3pm for any stock item shall ship same day for overnight delivery.
UK: next day delivery service for all orders placed before 2.30pm, orders placed after this time will dispatch the following day.

Carriage

Ireland: €10.00 for any order less than €280.00, Orders over €280.00 Delivery is free.
UK £15.00 for any order less than £200.00, Orders over £200.00 Delivery is free.
Minimum UK order quantity on Sunray Radiators is 4 UNITS orders less than this will be charged £40 Carriage.

Payment Terms

Credit Terms available and all major Credit Cards accepted.

IP Rating

What is IP Rating?

The resistance offered by the fixture to the penetration of solids and liquids is indicated by the IP (Ingress Protection) rating. This is a 2 digit number, the first number identifies the degree of protection against the ingress of solids and the second number against liquids e.g. IP65 indicates total protection against dust and protection against low jets of water.

View IP Ratings Guide Here

Bathroom Zoning & IP Ratings?

What is Bathroom Zoning and what are the required IP Ratings

Zone 0: Is the area inside the bath or shower. A minimum of IP67 is required (protected against immersion in water) and only SELV (max 12) fittings may be used.

Zone 1: Is the area directly above the bath or shower tray and to a height of 2.25m. A minimum rating of IP65 is required.

Zone 2: Is the area over the bathtub or shower tray above the sides of Zone 1 up to a distance of 60cm. This is external to Zone 1 and extends vertically 0.6M to a height of 3M. An IP rating of 64 is required.

Zone 3: Is the area external to Zones 0, 1 & 2, to a distance of 2.4M from Zone 2 and a height above the floor of 3M. The protection required for luminaries in this zone for normal domestic use is IP20.

Note: The above are guidelines only. Where water jets are being used for cleaning a minimum of IP65 applies.

CE Approval

What does CE Approval mean?

The CE mark is the manufacturer’s declaration to enforcement authorities that the product complies with all relevant European Directives, such as Low Voltage Directive for Safety, and the Electromagnetic Compatibility Directive for radio interference.

All products come with installation instructions. Each product is designed with ease of installation as a pre-requisite. Our in-house technical support department is available to take any technical queries or referral to installation instructions and diagrams.

The ATC Group is not responsible for failure of products due to installations incorrectly made, or not made by a competent person or not in accordance with relevant regulations, an inappropriate environment, improper working practice, misuse, negligent storage or accidental damage.

WEEE and RoHs

Why are directives like WEEE and RoHS being introduced?

The ATC Group is committed to supporting its customers through the implementation of EU regulations with relevant information, products and technical support. Below is an overview of WEEE and RoHS Directives.

Hazardous Substances are a Global Concern. There is a rapidly increasing waste stream of electrical and electronic equipment which impacts upon landfill and waste incineration measures.

To minimise waste, equipment producers will be responsible for recycling electric and electronic equipment and must consider waste management when designing new equipment. Producers must find substitutes for the use of the most toxic heavy metals and flame retardants for new electric and electronic equipment brought to market.

Energy Related Products

What is the ErP directive?

ErP, energy-related products, are products that use energy, or that do not use energy but have an indirect impact on energy consumption, such as water using devices, building insulation products, windows, etc.[1] Compared to ErP, energy-using products (EuP) are products which are dependent of energy input (electricity etc.). All ErP and EuP are subject to energy efficiency requirements.

ErP Directive
In November 2009, the Eco-Design Directive EuP was replaced with the new energy-related products directive (ErP) 2009/125/EC. The old directive for energy using products only covered products that used energy, such as washing machines or computers. The new ErP-Directive covers products under the old EuP Directive as well as products that are energy-related and do not directly use energy such as water-saving taps and showerheads. With this directive, the European Union regulator laid the groundwork for specific implementing measures affecting a broad range of EuP and ErP. The goal is the reduction of energy along the supply chain: from the design stage throughout production, transport, packaging and so on. Products that comply with this directive are easily recognized by carrying the CE marking. In this case, the CE mark covers product safety and energy efficiency requirements.